Help Desk Services

With You Every Step of the Way

We take great pride in our Help Desk services team. Our specialists are trained in diagnosing and resolving a wide range of customer issues. With years of experience under their belts, they are experts at troubleshooting and finding creative solutions to unique problems. In addition, our team has access to the latest diagnostic tools and connectivity options, so they can quickly and efficiently resolve any issue that comes their way.

Our Help Desk Services Resolve Your Problems Fast

Our Help Desk Support Professionals are available 24/7/365 to help resolve any issues our customers may be experiencing. Our team is always up for the challenge, no matter the problem, big or small. In fact, over the years, we’ve built up a track record of successfully resolving even the most complex customer issues.

Help Desk Services…

  • Solve 90% of problems with the first contact with our customers.
  • Are available to guide your team through any technical support issue.
  • Understand your IT stack and can solve problems at any scope.

Always There for Your Business

The Help-Desk Support team is available to help with any questions or problems. Our friendly and knowledgeable staff are always happy to help; we’re just a phone call, email, or chat away. Whether you need help setting up your account, troubleshooting a problem, or have questions about how to use our service, we’re here for you. So don’t hesitate to reach out – we’re always happy to help!

Solving Problems. Fast.

We are proud that Velocity Solutions has a 90% success rate of resolving support requests upon first contact with customers. When you reach out to us for help, you can be confident that we will do everything we can to resolve your issue as quickly and efficiently as possible. Our highly trained and experienced team is passionate about providing the best possible customer service. We know that when you need help, you need it right away, and we will do everything we can to ensure that you get the assistance you need.

We understand how frustrating technical difficulties can be, but we want you to know that we are here to help.

Our Help Desk Services Process

Contact Help Desk Services

1. Contact

When your team runs into an issue, reach out to the help desk services team at Velocity solutions using your preferred point of contact. Our experts are standing by to tend to any technical issues your team may face. 

2. Support

Through troubleshooting with advanced diagnostic tools and in-depth technical knowledge, our remote IT expert will identify your issue and guide your staff to the correct resolution.

Get Support
Help Desk Services Success

3. Resolve

Once everything is verified to be back in working order, our support will confirm there are no other outstanding issues and let you get back to work.

Help Desk Services FAQ

While our standard office/support hours are 8:30am – 5:30pm (Eastern), Monday to Friday, we offer extended services and support agreements tailored to meet specific customer IT requirements outside regular business hours. If you require 24×7 security monitoring, maintenance and support or have a project that needs to be completed after hours to reduce disruption, we can help with our technology partners.

While our head office is in Thornhill, Ontario (15 minutes north of Toronto), our services coverage area spans far beyond this location. We have staff strategically located across the Golden Horseshoe of Southern Ontario and partnerships in place for coordinated coverage across Canada and the US.

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